General Terms & Conditions
ARRIVAL
From 4pm
DEPARTURE
Please vacate the property by 10am.
CLEANING
The property is equipped with cleaning materials and we ask you to leave the property as you found it, otherwise a cleaning charge maybe deducted from your security deposit. If any part of the property, bedding, furniture,etc cannot be cleaned or restored to its previous condition due to spillages or misuse then these items will be charged for.
SECURITY DEPOSIT
A £200 security deposit is reserved on each booking.
LINEN AND TOWELS
Linen and towels are included. All beds have duvets and are made up for you. Dressing gowns are also provided.
BREAKAGES
Damage and spills/stains must be reported immediately and will be charged for.
BOOKING PAYMENTS & CANCELLATION
Payments
Our website booking system will automatically take a 25% deposit for bookings that are more than 40 days in advance, subsequently you will receive an email reminder & payment link for the final payment 40 days prior to arrival. For stays that are within 40 days of booking the payment is in full.
Cancellation
For bookings that are more than 40 days away – Should you choose to cancel your booking we will try to re-sell your dates (this must be the full number of days booked) and if we do we will refund your deposit in full less 15% costs/admin fee
For cancellations within 40 days of your arrival date again, we will try to re-sell your booking (this must be the full number of days booked) and if we do we will refund in full less 15% costs/admin fee. If we are unable to re-sell your booking no refund will be payable, therefore in order to cover unforeseen circumstances, we strongly recommend that you take out cancellation insurance or check your annual travel insurance policy to cover any spent cost should you cancel for any reason outside your or our control.
SMOKING
Smoking is not allowed inside. If smoking is suspected to have taken place, we reserve the right to retain the deposit to cover additional cleaning costs. The same rules apply to the use of vapes and e-cigarettes.
HEATING
Each property has a wood burner, a basket of logs is provided for 2-3 fires, thereafter you will have to purchase more logs. Please contact Luckett Farm to purchase additional logs. Only dry seasoned logs can be used
Enfield House and Keepers Lodge has additional heating in the living room, kitchen, upstairs bedrooms and bathrooms.
PROPERTY USE
You agree to use the Property solely for its intended purpose as self-catering accommodation and to accept the Owner’s right to refuse to hand over the Property to any person deemed unsuitable to take charge. The accommodation is to be used by the people listed on your booking (only). If you plan to have any guests visit during your stay you must get permission. Causing a nuisance or disturbance to neighbours, unreasonable behaviour or disruption may result in the Owner requesting you to leave.
PROPERTY ACCESS
You agree to allow the Owners or agents access to the Property at all reasonable times. We will only ever request access to the property in case of an emergency, e.g. a water leak
If you have any concerns or queries, please do not hesitate to g
Travel Insurance Providers
www.coverwise.co.uk/
www.allianz-
www.trailfinders.com/
Please note we are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.